SmartMixers Privacy Policy

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Last updated: October 2025

SmartMixers respects your privacy and complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What We Collect

We may collect:

• Name,address, email, phone number
• Thermomix® product preferences
• Information provided during demos or events

2. How We Collect It

Directly from you when you:

• Enquire about Thermomix®
• Place an order
• Attend a demo or event
• Subscribe to newsletters or Cookidoo®

3. Why We Collect It

To:

• Process orders and payments
• Provide support and training
• Share updates and offers
• Meet legal obligations

4. Disclosure

We do not sell your data. We may share with:

• Thermomix® Australia for order processing
• Delivery and payment service providers
• Regulatory authorities if required

5. Data Security

We use secure systems, password protection, and staff training to protect your data from misuse, loss, or unauthorized access.

6. Overseas Disclosure

If Cookidoo® services require overseas transfer, we comply with APP 8 and ensure adequate protections.

7. Access & Correction

You can:

• Access your data
• Request corrections
• Request deletion (where legally allowed)

📧 Email: privacy@smartmixers.com.au

8. Data Breach Notification

If a breach occurs that may cause harm, we will notify affected individuals and the OAIC under the Notifiable Data Breaches scheme.
Learn more: https://www.oaic.gov.au/privacy/privacy-guidance-for-organisations/data-breach-preparation-and-response

9. Complaints

Contact us first. If unresolved, lodge a complaint with the OAIC:
https://www.oaic.gov.au